1

Business Case
Welcoming customers with disabilities
2

Customer Service
How you can help
3

The ADA and Your Business
An overview
4

Physical Access
Doors, floors, and more
5

New Construction
Building it right from the beginning
6

Barrier Removal
Getting rid of problems
7

Communicating Effectively with Customers
Making sure everyone gets the message
8

Parking
Providing a spot for everyone
9

Additional ADA Tips
The best of the rest