7
Communicating Effectively with Customers
Making sure everyone gets the message
What to Do
A grab-and-go summary to use at meetings or on the fly
Do this
Learn the customer’s preference when deciding on an auxiliary aid or service for a customer with a communication disability.
Not this
Do not assume an individual will need or want a particular auxiliary aid or service.
Do this
Treat a customer with a communication disability with the same respect as one without a disability.
Not this
Talk to a companion or interpreter instead of the customer with a disability.
Do this
Be patient and ask a person with a communication disability to repeat themselves if you do not understand them.
Not this
Interrupt the individual or assume you know what they are saying when you do not.