Welcoming Customers Toolkit

Helping small businesses welcome customers with disabilities
6
A bookstore with narrow, crowded aisles.

Barrier Removal

Getting rid of problems

A grab-and-go summary use at meetings or on the fly

Do this

Assess your business to see if it has barriers to accessibility.

Not this

Assume that your pre-ADA business is “grandfathered” so you shouldn’t increase accessibility.

Do this

Work toward creating a welcoming environment for all your customers.

Not this

Assume that customers with disabilities can just shop somewhere else.

Do this

Use the ADA tax incentives to your advantage to remove barriers to access.

Not this

Ignore these financial resources that can help offset your barrier removal costs.

Do this

For larger barrier removal efforts that require time to fund, plan how much money you need to save and over what time span, and then make the changes.

Not this

Ignore efforts to remove barriers because you cannot afford to remove them right now. Having a plan over time to improve access shows a good faith effort to meet your ADA obligations to eliminate barriers if the removal is readily achievable.