Welcoming Customers Toolkit

Helping small businesses welcome customers with disabilities
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A bookstore with narrow, crowded aisles.

Barrier Removal

Getting rid of problems

This user-friendly checklist can be used to assess older businesses for accessibility barriers and to review recommendations for improving access.

Scroll to “III-4.4000 Removal of barriers” to learn more about the ADA regulations for small businesses from this straightforward guide.

This fact sheet from the ADA National Network reviews the Readily Achievable requirements and provides examples of barrier removal.

Learn more about the ADA tax incentives that businesses can take advantage of when removing barriers to accessibility.

Ten regional ADA National Network can answer questions about barrier removal for your business. If you have a question, give them a call at 800-949-4232.

Called Examining Business and Employer Inquiries on ADA Title III: From 2016 to 2021, this study was conducted by the Northeast ADA Center. The topics in this toolkit are based on the results of the study.