Welcoming Customers Toolkit

Helping small businesses welcome customers with disabilities
5
A small business owner looks at the interior of their new shop.

New Construction

Building it right from the beginning

A grab-and-go summary to use at meetings or on the fly

Do this

Obtain professional guidance about applicable accessibility regulations.

Not this

Assume that accessibility is just a “nice thing to do” when designing your business.

Do this

Anticipate how customers with disabilities will experience your business, and seek input from individuals with disabilities.

Not this

Assume that its OK if not everything is accessible to all customers.

Do this

Recognize that accessibility is required on levels that may not be served by an elevator.

Not this

Assume that inaccessible levels will never be accessed by people with disabilities.

Do this

Research unique accessibility requirements that may apply to your business based on state/local regulations.

Not this

Assume that the ADA Standards are the only accessibility regulations that apply to your business.