Welcoming Customers Toolkit

Helping small businesses welcome customers with disabilities
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A small business owner looks at the interior of their new shop.

New Construction

Building it right from the beginning

The ADA Standards set minimum requirements—both scoping and technical—for newly designed and constructed small businesses.

Chapter 2 of this easy to understand guide with illustrations reviews the ADA Standards for new construction.

From the International Code Council (ICC), this website explains accessibility requirements and provides resources to better understand accessibility from the perspective of the International Building Code (IBC) and the ICC ANSI A117.1 reference standard used by many states nationwide.

To learn about applicable requirements for accessibility in new construction, you can contact your regional ADA Center. These centers are a wealth of knowledge for small businesses looking to improve their understanding of the ADA. Give them a call at 800-949-4232.

Called Examining Business and Employer Inquiries on ADA Title III: From 2016 to 2021, this study was conducted by the Northeast ADA Center. The topics in this toolkit are based on the results of the study.