Welcoming Customers Toolkit

Helping small businesses welcome customers with disabilities
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Push button next to the door that it opens

Physical Access

Doors, floors, and more

A grab-and-go summary to use at meetings or on the fly

Do this

Be aware of barriers to accessibility at your place of business, and strive to include your customers with physical disabilities.

Not this

Ignore these barriers, and miss out on serving customers with disabilities and their family and friends.

Do this

Research the ADA Standards to see if you are meeting your federal obligations to provide access to your business. Have questions? Call the ADA National Network! 

Not this

Assume that your customers don’t require physical accessibility, so the ADA isn’t something you need to consider at your business. 

Do this

Promote the accessibility features of your business via social media, website, print ads, and other advertising methods. 

Not this

Leave customers guessing if you have taken the steps to be inclusive and accessible, and potentially miss out on their business.