3
The ADA and Your Business
An overview
What to Do
A grab-and-go summary to use at meetings or on the fly
Do this
Be sure all staff have some basic knowledge of the ADA and serving patrons with disabilities. Ensure that someone on the premises is empowered to provide support quickly.
Not this
Forget that regardless of your policies, frontline staff often are the ones to directly serve a customer with a disability or to make a decision related to implementing the ADA.
Do this
Be flexible in how you serve customers.
Not this
Assume that how you typically provide your goods or services is fine for every person and that there is never a need to modify a policy.
Do this
Welcome service animals and their handlers to your business.
Not this
Assume either that a dog is a pet or that you cannot ask appropriate questions about a service animal.