Welcoming Customers Toolkit

Helping small businesses welcome customers with disabilities
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Person in a wheelchair shopping for food In a deli.

The ADA and Your Business

An overview

Read this helpful overview from ADA.gov of how Title III of the ADA relates to businesses. It discusses general and specific requirements.

This fact sheet from ADA.gov answers many common questions from the public about service animals.

This web-based toolkit will help you understand a business’s rights and responsibilities related to service animals.

Read the text of the Department of Justice regulations for Title III of the ADA law.

Ten regional ADA National Network can answer questions about how the ADA applies to your small business. If you have a question, call them at 800-949-4232.

Called Examining Business and Employer Inquiries on ADA Title III: From 2016 to 2021, this study was conducted by the Northeast ADA Center. The topics in this toolkit are based on the results of the study.