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This infographic from Level Access illustrates how fully today’s consumers with disabilities participate in society: They are employers and employees, homeowners and car owners, spouses and parents, and students and retirees. They work, shop, bank, vacation, commute, pay bills, and access a complete range of services in their communities. |
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This blog post from Deque Systems discusses etiquette principles and language guidelines for providing customer service to people with disabilities, including how to have a successful first interaction with customers, and strategies for providing equal access and ensuring effective communication. |
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The ten ADA Centers in the ADA National Network can answer questions about how the ADA applies to your small business. If you have a question, give them a call at 800-949-4232. |
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Called Examining Business and Employer Inquiries on ADA Title III: From 2016 to 2021, this study was conducted by the Northeast ADA Center. The topics in this toolkit are based on the results of the study. |